CONSUMER RIGHTS AND OBLIGATIONS
The consumer is responsible for providing accurate and complete information about themselves and the product/service they intend to purchase. To benefit fully from the quality of service, the consumer must fulfill all obligations imposed by the agreement completely.
The consumer must make payments in accordance with the payment plan specified in the distance sales contract and within the specified time frame.
Upon receiving the product, the consumer is obligated to inspect it and report any defects without delay. However, products whose packaging has been opened or that have been used are not eligible for return. Any damage caused by shipping must be reported at the time of delivery or without delay.
The consumer must fulfill their duty to report damages and any other matters stipulated in the agreement.
ORDER AND SALES TERMS
Our company will process orders placed during working hours (10:00–18:00 daily) on the same day. Orders placed after 18:00 will be processed on the next business day within working hours. Orders placed after 15:00 on Fridays will be considered as placed on Monday following the confirmation of payment. Orders placed on official holidays or public holidays will be considered received on the next business day upon confirmation of payment.
The consumer declares, accepts, and undertakes that all information provided to our company regarding the order is accurate and complete, and that they can be contacted via the phone number and email address specified in the order if necessary.
Once the order is successfully completed by the consumer, our company will send a confirmation email to the address provided by the consumer, confirming that the order process has been completed.
Our company maintains stock for products sold. Once stock runs out, the product will be removed from sale. In cases where the supplier is out of stock and delivery is not possible, the consumer will be informed via email and the blocked amount on the credit card will be released.
ORDER CANCELLATION
You may cancel your order before it has been processed and shipped. You can check the shipment status of your order from the "My Orders" menu. If your order has not yet been shipped, you may send a cancellation request via email to info@turcagroup.com, and your payment will be refunded within 10 days. If the order has already been supplied by our company, 7% will be deducted from the refund amount.
PAYMENT
Payments for orders placed on this website can be made using Visa, MasterCard, or Diners cards through T.HALKBANK. For wire transfers and other payment methods, the consumer should contact our company directly via the order email address. The order processing time begins when the payment is either blocked on the credit card account or received by our company's bank account.
The consumer is responsible for paying all applicable fees and taxes related to the use of the website and services.
Credit card transactions are conducted via a secure SSL connection. Payment and authorization are processed automatically through the Virtual POS system. Except for force majeure situations, amounts collected by our company are non-refundable.
Prices listed on the website include VAT. Shipping costs for the ordered products are the responsibility of the consumer.
If the consumer is a commercial entity, the invoice will be issued according to the provided billing information and sent to the company. If the consumer is an individual, the invoice will be issued and delivered to their address.
Our company’s obligation to deliver the consumer’s order begins upon successful authorization of the payment.
Our company reserves the right to change its service offerings or pricing policy at any time. Changes to the pricing policy become effective upon being published on the website.
Our company is not responsible for pricing errors resulting from typographical or system errors.
DELIVERY TERMS
Following payment and security approval, unless otherwise stated (e.g., pre-orders or custom products), products will be shipped within a maximum of 3 business days. Our company reserves the right to extend this period by 5 days with prior notice. Delivery time may vary between 1 to 3 days depending on distance. Our company may extend this period by 5 days with prior notice.
Shipping costs are borne by the consumer. The total order amount will be charged to the consumer’s credit card. Shipping and delivery costs will be collected by the courier at the time of delivery.
Our company will deliver the ordered product within 10 business days of the order.
If the consumer is not available at the delivery address, the product may be delivered to someone else residing at the same address or to an assistant.
If the consumer believes that the package was damaged during shipping, they must open and inspect the package in the presence of the courier. If any defects are found, a report must be made and the product should not be accepted. The situation, along with a copy of the report, must be reported to our company as soon as possible. A new and intact product will then be delivered.
Once the package is received by the consumer, the delivery is deemed completed properly.
If it becomes impossible for our company to fulfill its obligations due to justified reasons, it may provide goods or services of equal quality and price, or inform the consumer that fulfillment is no longer possible. The company will then refund the amount paid and return all documents imposing obligations within 10 days.
If the consumer fails to comply with the conditions stated in this agreement, our company shall not be held responsible for non-delivery of the ordered products.
RIGHT OF RETURN
The consumer has the right to return goods within 7 days of receiving them, as per distance selling agreements. This does not apply to products whose packaging has been opened, damaged, or used. If any alteration or damage is found in the product or its packaging, the return will not be accepted.
The right of withdrawal does not apply to services rendered or goods delivered instantly in electronic format.
The consumer must return the product with all copies of the invoice. The refund will be processed within 10 days. Our company is not responsible for delays caused by the consumer’s bank.
If cancellation is requested after the product has already been supplied, 7% will be deducted from the refund amount.
Shipping costs for eligible returns must be paid by the consumer.
Returns of opened, used, or damaged products will not be accepted. The consumer must return the product in its original condition and compensate for any loss in commercial value caused by use.
Returns must be shipped using the cargo companies contracted by our company.
ORDER CANCELLATION (Repeated Clause)
You may cancel your order before we procure and ship the products. You can check if the product has been shipped from the "My Orders" menu. In such cases, send your cancellation request via email to info@arminayazilim.com. Your payment will be refunded within 10 days. If cancellation is requested after the product has been supplied, a 7% deduction will be applied to the refund.
WEBSITE DISCLAIMER
Our company shall not be held liable for any direct, indirect, special, consequential, or other damages arising from the consumer’s access to or use of the website or any information contained therein.
